We reserve the right to modify this Policy at any time without notice, so please review it frequently. The date at the top of this page indicates when this Policy was last revised. This Policy applies to all information that we have about you, and to your account with us.
If we decide to change this Policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If we make material changes to this Policy, we will notify you here.
The Information We Collect
When you visit CoachWale, you provide us with two types of information: A) personal information (such as your name and email address) that you have voluntarily disclosed to us, and B) non-personally identifiable information that is generated when you interact with the Website.
A) Personal Information
When you register with CoachWale as a Coach, you provide us with your name, e-mail address, phone number, location (city, state, province), and other details about your coaching credentials and services. This information is collected for the purpose of being publicly displayed on the website for prospective coaching clients to see. We also collect credit card information if you subscribe to a paid plan. Apart for your email address and credit card information, all of the information that you voluntarily submit to the website may be publicly displayed.
We may occasionally use your name and email address to send you notifications regarding new services offered by CoachWale that we think you may find valuable. We will send you our newsletter if you opt to receive this communication from CoachWale. If you wish to unsubscribe from promotional emails including newsletters, you may do so by following the unsubscribe instructions included in each promotional email.
CoachWale may send you service-related announcements from time to time through the general operation of the service. For instance, if a prospective client sends you a consultation request, you will receive an email alerting you to that fact. Generally, you may opt out of such emails which are not promotional in nature by editing your notifications settings, though CoachWale reserves the right to send you notices about your account even if you opt out of all voluntary e-mail notifications.
When you use CoachWale as a potential coaching client, you may request a consultation directly from one of the coaches listed in our directory, or participate in our “Recommendation” Program. If you request a consultation, we will ask for your name and email address to automatically send a one-time email to the coach on your behalf. We do not send you other emails unless you expressly agree to receive more information from CoachWale. If you participate in the CoachWale “Recommendation” Program (i.e. get a coach recommendation), we ask for your name, email address, phone number (optional), location, your goal for hiring a coach, and any additional details that pertain to your request for a coach. By default, we will publish your request (not including personally identifiable details) as a means for communicating to Coaches the value of our service and upon request, we can unpublish it. After submitting your referral request, we contact you to collect more information about your coaching needs, send you up to five recommended coaches, and periodically follow-up with you to ensure that we have delivered a high quality service. In all cases, CoachWale stores personal information to track the success of our services.
From time to time, we post testimonials on our Website. We receive permission to post testimonials that include personally identifiable information prior to posting. If you wish to update or delete your testimonial, you can contact us.
Surveys or Contests
From time to time, we may provide you the opportunity to participate in contests or surveys on our Website. If you participate, we may request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information to notify contest winners and award prizes, to monitor site traffic or personalize the Website.
We use third parties to provide various services on our behalf such as an email service provider and credit card processor. When you sign up to receive our newsletter we will share your email address with our email service provider. When you subscribe to a paid membership on the site, we use a credit card processor to store your credit card details in a secure location and to charge your credit card when payments are due.
Third parties are prohibited from using your personally identifiable information for any other purpose including their own marketing. These companies are authorized to use your personal information only as necessary to provide these services to us.
If CoachWale is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website.
B) Tracking Technologies
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
Technologies such as: cookies, beacons, tags and scripts are used by CoachWale and our analytics, affiliate, or email partners. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML5 to collect and store information.
Various browsers may offer their own management tools for removing HTML5 LSOs.
Third Party Advertising
Links to Other Sites
This Website contains links to other sites that are not owned or controlled by CoachWale. Please be aware that we, CoachWale, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
This privacy statement applies only to information collected by this Website.
If you comment on posts published on the CoachWale blog, you should be aware that any personally identifiable information you submit can be read, collected, or used by other users of this forum and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in this forum. To request removal of your personal information from our blog or community forum, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Social Media Widgets
Coach Directory / Public Profile
The profile you create on our site will be publicly accessible unless otherwise indicated. We will list you in our publicly accessible coach directory. You may ask us to remove your profile from the directory by emailing us or by canceling your account on the Account Settings page.
Changing or Removing Information
Access and control over most personal information on CoachWale is readily available through the profile editing tools. You may modify or delete any of your profile information at any time by logging into your account. Individuals who wish to cancel their CoachWale account may do so on the Account Settings page. Removed information may persist in backup copies for a reasonable period of time but will not be generally available. Where you make use of the communication features of the service to share information with other coaches, you generally cannot remove such communications.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. CoachWale takes appropriate precautions to protect our users’ information. Your account information is located on a secured server behind a firewall. When we collect sensitive information such as your credit card we use SSL encryption to protect this data. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Because email and instant messaging are not recognized as secure communications, we request that you not send private information to us by e-mail or instant messaging services.
How to Contact Us
Should you have any questions or concerns about the security on our Website or these privacy policies, please contact us using our “Contact Us” form.